Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging, and be returned with all fittings and accessories it was sold with.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
• Any item that has been modified or changed from its original form

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@polyward.co.uk

Exchanges

We only replace items if they are defective or damaged, or if the wrong item was sent by us. If you need to exchange your item, please send us an email at admin@polyward.co.uk or use the form on our Contact Us page.

From there we will provide return details and information about the replacement item.

In the event you have ordered the wrong item, or made a mistake with your model year, wecan offer an exchange service. For this we do not cover the second lot of postage for the replacement set, or the return postage cost.

Return Shipping Costs

In the case of the item being defective or damaged in transit, or that we have sent the wrong item, we will cover return postage costs.

If you have changed your mind, ordered the wrong item or otherwise want to return it within the 30 day window, then the customer is responsible for return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us or send an email to admin@polyward.co.uk for questions related to refunds and returns.